I co-own a small independent IT Consultancy called IT Eye Ltd who provide support, consultancy, e-mail hosting solutions & server / workstation / network installations for the SMB (Small and Medium sized Businesses) marketplace.   We provide consultancy / support services to Businesses that are large enough to need IT systems, but that don’t require a full-time member of staff employed to manage their IT systems.  As a result, we are extremely cost effective and can save companies thousands of pounds on their annual IT spend.

We are based in the South-East of England in the Beckenham, Chislehurst & Eltham areas but we regularly travel to London and areas within the M25, sometimes beyond (we used to support a company in Jersey!).   We can also remotely support any computer that is connected to the Internet (we have remotely supported several US based computers and also one on Australia, although I won’t be rushing to repeat that experience as the connection was a little bit on the slow side) and offer fixed price annual support contracts starting from £140 per PC.  You will find me regularly posting on Experts Exchange: http://www.experts-exchange.com/M_4926565.html where I have been active since May 2009.

HIRE ME! I have extensive knowledge of a wide range of Microsoft Products, predominantly Microsoft Exchange and Windows Server products, and can support existing installations, integrate new servers into existing configurations or setup / configure new brand new environments.  You can contact me directly by email at alan @ it-eye.co.uk or you can visit our website at http://www.it-eye.co.uk.


13 Responses

  1. Hi Alan,
    What’s the scoop on the SSL certs you advert for? Seems like the business name is the same as yours?

    If so, nice. Can you tell me where the individual certs chains up to? Who is the trusted root cert and do I need to have the intermediate certs installed on devices to make sure that functionality is maintained?


    • Hi JMW,

      The certificates provided are Starfield Certificates provided by GoDaddy and you may need to add the intermediate certificates to make them work 100%


  2. Hi Alan can you get in touch I have a proposal for you?


  3. Alan,
    I’d like to thank you for your article on troubleshooting Exchange 2003 ActiveSync. Your article was very thorough, and it turns out that one of your “updates” at the bottom of the article was what fixed the problem. You see, there was nothing wrong with my Exchange or IIS settings. It was Microsoft Security Essentials that broke ActiveSync! I could not find this suggestion anywhere else. Why would Microsoft break its own software? Well, don’t answer that. Anyway, thanks again!

  4. Alan,

    I am having a problem with active sync on an exchange 2003 sp3 setup. I have 2 user account that active sync work for and that is it. These 2 accounts are domain admin account but i can not find the permission issue. Have you come across this issue before?

    Thanks in advance.

    • Hi Adam,

      When you say “I can not find the permission issue” – does that mean you are not sure where to check that they have the inherited permissions on their AD Account or that you have checked and they are inheriting permissions?



      • Alan,

        I am not sure if it is a permission issue or some other configuration issue, but i have 2 accounts that active sync works for and no other accounts work. I have try some of the active sync articles to troubleshoot this and i have had no luck.

  5. Hello Alan,

    I wanted to thank you for your post on expert-exchange “Exchange 2003 – Activesync Connection Problems FAQ” this helped me out alot. I had issues after fixing everything though. I had a few users that could not sync with active-sync everything else worked except that. I tested with the Microsoft Remote Connectivity Tool and it would give the error that it timed out. A phone would connect but never sync. So here is what I tried (I tested after each step):
    eseutil /p
    eseutil /d
    isinteg -s servername -fix -test alltests
    I deleted the mailboxes and created new ones. Tested and they synced. Then I restored the e-mail and it failed to sync)
    I tried to pull a pst without pulling permission as well as tried without pulling folder data (using exmerge). Same issue would work when first deleted but once restored did not work.
    So it’s narrowed down to the e-mail issue not the mailbox.

    Logged into OWA as offending user.
    Ran the https://www.testexchangeconnectivity.com
    Deleted oldest message in my account (the oldest was from when it stopped working). (Bottom Up)
    Ran the https://www.testexchangeconnectivity.com
    Proceded with this testing after each message until: Viola!!! It worked.
    I restored all of the messages except the last one back to my inbox.
    Ran the https://www.testexchangeconnectivity.com
    This time I started from where I left off in the first (on the ones I just restored back) (Top down)
    Deleted the first one
    Tested: Success.

    Then I connected the account to my phone and Viola it syncs.
    However the deleted items folder does not sync. I removed the two offending e-mails and moved another e-mail to that folder.
    Viola. Deleted folder syncs.

    The offending e-mails were from 5:00 PM to 8:00 PM when the night I was diagnosing the orginal issue IIS not functioning (which your guide helped me fix).

    A note about the IIS issue. This is an SBS 2003 server when I ran the Internet Connection wizard it would fail on the “router” portion. I would reboot the server and it would work but not all the settings would be set properly. I went through your article and set them and that fixed the issue. However internet connection wizard still does not work properly, I do have teamed NIC’s howerver I tried it after unteaming and rebooting and disabling one and still same issue.

    I wanted to thank you again it was an amazing help I was going crazy trying to fix this.

    • Hi Michael,

      It sounds like your determination to fix the problem was the main reason you got it fixed. That must have taken a lot of patience. Well done and I’m glad that I could play a part in the solution.

      Thank you for taking the time to post your comment and your kind words.


  6. Hi, Alan I have seen that you have posted links to download microsoft small business server 2003 on experts exchange, i am in need of a copy of the cds, we are migrating from a sbs 2003 to windows server 2012. if you could help me, that would be awesome. email is ccano228@yahoo.com

  7. Hi Alan,

    Ive been following your post on EE-forum ive got a an intermittent with exchange 2010. every now and then someone who has emailed us previously gets the following rejection.

    Remote SMTP Server Returned: 554 5.7.1

    I have now got to the point where i dont know what to do anymore. normally i can resolve issues with my own knowladge or the help of google. but this is something i just cant seem to figure out,


    • My reply to your email just got rejected as unable to relay – can you drop me an email with a telephone number in please as I’ve tried calling you but got cut off mid-transfer.



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